Refund and Returns Policy

At ArabianSoles.com, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and procedures for returns and refunds.

1. Eligibility for Returns

 

• • Products must be returned within 14 days of receiving the order.

• • Items must be unused, undamaged, and in their original packaging, including all tags, labels, and accessories.

• • Proof of purchase (order confirmation or receipt) is required to process any return or refund.

2. Non-Returnable Items

 

• • Personalized or customized items are non-returnable.

• • Items marked as “Final Sale” cannot be returned or refunded.

• • Products showing signs of use, wear, or damage caused by the customer are not eligible for returns.

3. Return Process

To initiate a return:

 

1. 1. Contact our customer service team at [insert email or phone number] to request a return authorization.

1. 1. Once authorized, securely package the item(s) and ship them to the address provided by our team.

1. 1. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

 

• • Refunds will be issued to the original payment method once the returned item is received and inspected.

• • Please allow 5-7 business days for the refund to reflect in your account.

• • Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

 

• • Exchanges are subject to product availability.

• • To exchange an item, please contact our customer service to reserve the desired replacement product.

6. Damaged or Incorrect Items

 

• • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

• • We will arrange for a replacement or refund at no additional cost.

7. Contact Us

For any questions or assistance regarding returns and refunds, please contact us at:

 

• • Email: arabiansoles@gmail.com 

• • Phone: +966567003622